Occasionally, online casinos may restrict access of their players. This is an unfortunate situation, to say the least. However, in many instances, it is still possible to regain your account. Just follow these simple steps, and you will likely be able to play again or withdraw your winnings from the locked account very soon.
Understanding the Reason for the Lock
There are multiple reasons why an online casino may lock your account. In some cases, the player can resolve the problem literally in minutes. More complicated issues may require a planned strategy to prove your point and battle out the winnings.
Reason #1: Verification
If you haven’t verified your identity yet, the casino will likely restrict your access to the withdrawals or may completely lock your account. The latter is possible if the casino suspects the player of accessing its website from a prohibited jurisdiction. For example, the system may wrongly detect the IP address because of a VPN. Therefore, it’s generally better to ask the casino if it permits a VPN connection before using it.
So, if the reason for the lock involves verification, the player can easily lift it. All you have to do is follow the instructions and provide the requested documents. In most cases, you will need to send a government-issued ID, such as a passport or a driver’s license, and a proof of address (utility bill). If you are playing with crypto, you don’t even have to verify the payment method, as crypto wallets are verified by default.
There is no need to worry about the safety of your data. Casinos use the most current encryption methods to store it and only do this because the law prescribes them to. So, if you were locked due to the verification reasons, simply send the documents, and you will be good. That’s why it is essential to provide accurate info when creating a new casino account, so you can prove that you are the person you are claiming to be.
Reason #2: Self-exclusion
Sometimes, players feel they need a rest and may lock their accounts for a specified period or indefinitely. In this case, it all depends on the reason for the self-exclusion.
If you excluded yourself from the game for like a week or so, such lock isn’t considered a serious one. Some casinos may even lift it upon your request. Just ask the support team if it is possible. If they say no, well, you will have to wait for the entire duration of the self-exclusion period, but will get your account back in the end.
Now, suppose you have locked your account permanently or specified gambling addiction as the reason. In that case, it is highly probable that you won’t be able to play at this casino ever again. It’s just illegal for casinos to accept people who openly admit they have such problems. Don’t even try to persuade them and pass straight to another casino if you are still keen on playing. However, if you feel like gambling has become a real problem in your life, stop playing immediately and seek professional help.
Reason #3: Misconduct
This point is more complicated, as there could be several reasons, valid and not, why a player may be accused of misconduct.
When creating a new account, by default, you accept the casino’s terms and conditions. They may vary slightly by casinos, but for the most part are the same everywhere. The crucial thing is to use only accurate personal data and not to create more than one account. These are two main reasons why even a trusted casino may ban its player.
However, if you feel that you are being treated unfairly and lost the access for no legitimate reason, better stock up on patience, time, and proof. Such situations are most often linked to considerable winnings when a casino refuses to pay under the pretext that the player has broken some rules.
The most important asset of any casino is its reputation. In order to regain your unjustifiably locked account, try appealing to the community. Post complaints on as many gambling forums as possible. It would be preferable if there were a representative of the casino on the forum. Provide a detailed outline of your case and be prepared to answer any potential questions or challenge casino’s statements. After all, forums are open not only to honest players but also to fraudsters. They may try to convince the community that they were cheated when, in fact, they are the cheaters themselves.
This section also includes underage gambling, logins from multiple accounts or prohibited jurisdictions, etc. All these are serious violations that will always result in a permanent ban without any possibility to restore the account.
Reason #4: Failed Login Attempts
A casino may also lock your account after multiple failed login attempts to prevent hackers from accessing it. If you forgot the password, simply restore it using “Forgot password” option on the login screen. If the system has already locked your account, you may have to click on the confirmation link in the email or contact support.
Final Thoughts
As you can see, there is plenty of reasons why a casino may lock your account. This list is by no means exhaustive. Many problems can be solved literally in a few clicks and are not worth bothering about. Don’t break the rules and play only at trusted casinos — that’s how you minimize the odds of any serious lock and save your winnings.
